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Our Privacy Policy

At DK Garden Design, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you contact us through our website or advertisements.

1. Information We Collect

When you submit an enquiry through our website or advertisements, we may collect the following personal information:

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  • Your name

  • Email address

  • Phone number

  • Property address or postcode

  • Details about your garden project

  • Any photos or files you choose to upload

2. How We Use Your Information

We use the information you provide to:

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  • Respond to your enquiry

  • Provide quotes or information about our services

  • Communicate with you regarding your garden design project

  • Improve our services and customer experience

 

We will only use your information for the purposes it was provided.

3. How We Store and Protect Your Data

We take appropriate security measures to protect your personal data from unauthorised access, alteration, or disclosure.

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Your information is stored securely and only retained for as long as necessary to fulfil the purpose for which it was collected or to comply with legal obligations.

4. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your data with trusted third parties only where necessary, such as:

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  • Contractors or service providers involved in your project

  • Website or form hosting providers

 

All third parties are required to respect the security of your personal data.

5. Marketing Communications

We will not send you marketing emails unless you have explicitly opted in to receive them.

 

You can opt out of communications at any time by contacting us or using the unsubscribe link.

6. Your Rights

Under the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (EU GDPR), you have the right to:

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  • Request access to your personal data

  • Request correction of inaccurate or incomplete data

  • Request erasure of your personal data (“right to be forgotten”)

  • Restrict or object to the processing of your data

  • Request the transfer of your data to another service provider (data portability)

  • Withdraw your consent at any time where processing is based on consent

7. Cookies

Our website may use cookies to improve user experience and track website performance. You can control or disable cookies through your browser settings.

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact info@dkgardendesign.co.uk

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